Clear coverage terms for parts, labour, and specific service types — including limitations and extended warranty options.
John the Plumber provides a two (2) year limited warranty on parts and labour for materials supplied and installed by John the Plumber. This warranty covers defects in workmanship and failure of supplied parts under normal residential use and service conditions.
Where parts, fixtures, or equipment are supplied by the customer or a third party, John the Plumber warrants installation labour only. No warranty or guarantee is provided on customer-supplied materials, fixtures, or equipment.
Drain cleaning and blocked drain services are provided with a limited thirty (30) day warranty against recurrence of the same blockage under normal use conditions.
Due to local system conditions, no warranty is provided for drain cleaning or blocked drain services performed within the Hamilton service area.
This warranty does not apply where blockages are caused by foreign objects, grease buildup, structural defects, root intrusion, pipe deterioration, or misuse of the drainage system.
Hose bib installations or repairs carry a limited warranty through the following winter season. This warranty does not apply where failure results from improper winterization, freezing conditions, or customer negligence.
Where adverse site conditions, aging plumbing systems, unknown piping configurations, or other existing conditions are present, John the Plumber reserves the right to limit or exclude warranty coverage. Any such limitation or exclusion will be clearly disclosed to the customer and documented on the invoice or work order prior to completion of the work.
In certain circumstances, a five (5) year extended warranty may be offered by John the Plumber for an additional fee or promotional offering. Extended warranty coverage applies only where explicitly stated in writing on the customer’s invoice or agreement.
This warranty is non-transferable and applies only to the original customer and the original installation address. John the Plumber’s liability under this warranty is limited to the repair or replacement of defective workmanship or supplied parts, at the sole discretion of John the Plumber.
John the Plumber shall not be liable for incidental, indirect, or consequential damages, including but not limited to property damage, loss of use, or water damage, except where required by applicable law.
