PLUMBING REVIEWS FROM OUR VALUED CUSTOMERS IN NEPEAN, ON
I called John the Plumber for an outdoor faucet at the side of my house during the COVID pandemic. The service representative who answered my call was Bill who was pleasant, professional and explained everything thoroughly. Bill was expedient and efficient and later showed my wife and I how to shut, drain and bleed the pipes for the cold winter and prevent damaging. We are very happy and satisfied with his service and the organization. A big thanks to Michelle who is probably not usually thought of. She is the voice of John the Plumber and the first person to greet customers. She too is very accommodating and pleasant to deal with. You wouldn’t know behind the phone she has a million things going on, always busy but cool and calm. Again thank you for great service. Please keep it up.
Billy and Austin were very professional and followed health protocols. They called indicating that they could come out sooner than the scheduled time and arrived well within the timeframe they said they would, which I appreciated. They talked us through what they were doing and were able to fix the issue for us. They also went above and beyond by giving us advice about future work that is required because our bathroom is extremely old. We will definitely be calling you guys for future work and would prefer working with Billy and Austin again (we’re expecting some renos that includes plumbing). Thanks very much
Jonathon was the type of plumber you want to do your work. he installed a new tap in about 10 minutes and installed a new toilet in about 20 minutes, all the while carrying on a conversation about the Covid situation (what else these days?) and ancestry (we have common roots). in short a professional who knows his work and is a people person to boot. not your ‘ordinary’ tradesman! a job well done!
We needed to have our backyard tap replaced after a frozen faucet break. We searched the Better Business Bureau site and chose the company John the Plumber. A phone call resulted in a quick appointment and while it had to be rescheduled due to unforeseen circumstances, the company was in constant contact keeping us up to date. On the day of the appointment, Alex showed up right on the stroke of 08h00…honestly! He was neat, tidy and clean in appearance. Alex was friendly and professional, very enjoyable to interact with. He was very knowledgeable and efficient. The job was a little tricky given the awkwardness of the pipe location. Alex reviewed the situation, gave us his opinion re best approach, and quoted us a price for the work we agreed to. In the end, the external tap and connecting tubing to the water supply were replaced quickly and the job site was left in good order. He showed me the original pieces where we were able to see the split in the faucet mechanism that had resulted in the leak. Alex’s level of customer service was excellent and he and his work reflected well on John the Plumber company. I would not hesitate for a second to call this company again or recommend them to family and friends.
I cannot stress enough how impressed I am with the service I received. Alex was right on time. He was courteous, professional, friendly and knowledgeable. Alex diagnosed the problem, provided an estimate and told me the repair could be done right away. Austin joined Alex and the work was completed in no time AND at less expense! They brought a shop vac with them! The bathroom was cleaner than when they had arrived! The repair is guaranteed for 2 years. Seriously, it just doesn’t get better than that.
They did an excellent job in installing a new sump pit system! I recommend them for the Preventive plumbing programs! Another day, my main water line broke in the middle of winter! Travis and his team show up for the excavation and the repairs in a timely manner. They were friendly and very professional. They offer me as well a good price for an excellent result. I totally recommend them to everyone!
Had a leak under my kitchen sink. David came by and identified the problem. He explained what needed to be done and the associated cost. The work was completed quickly and he cleaned up afterwards. Would strongly recommend his services.
John provided exceptional service. He actually cared about my concerns and satisfaction – he wasn’t just here to “get the job done” and get paid. He went above and beyond. I will definitely be recommending him to family and friends and using his services the next time I need a plumber. Thanks so much, John.