Efficient service. Robert explained my options and proceeded in a timely fashion. From the first call to the completed work, the friendly service from this company exceeded my expectations. Thank you
Had my kitchen faucet replaced March 23 2022 Rob the service tech was excellent explain everything very professional and friendly he returned a week later needed a faucet adapter for my portable dishwasher he brought one that same day l would highly recommend this company John The Plumber 😊
Robert showed up was very knowledgeable, and resolved our issue. He was a pleasure to meet and I would like it if we require any other plumbing services that you send him back out. Thank you for the excellent service we received today.
I heard a whistling noise coming from the toilet on Sun eve. Called John the Plumber early Mon morning and Rob was here by 11am. He diagnosed and repaired the toilet, replacing a part. He was very thorough and explained the problem to me. Friendly and efficient service!
John, not John the owner 😊, was fantastic. We ended up not needing to do any work at this time and he suggested a wait a see approach…which I truly appreciated because he was cognizant of my pocketbook and the work that needed to be done. Will definitely call him again for all of the rental homes we own.
Rob and his helper were very nice, very helpful and informative, and very respectful and pleasant to have in my home. They fixed my issue in an efficient and timely manner that afternoon, replacing the pump, disposing of the old one, and providing me with information and answers to my questions.
Gave them a call and Rob was here in no time! Very professional and explained what he was doing through the entire job. Got the job done quickly and I learned some things while he was here! Extremely helpful! Will definitely recommend! And will call again when needed!
Rob was great. Professional. He tested the system, did his checks and recommended to not continue with the service at this time as the problem may have fixed it. Gave us tips to follow up with. I’d call them again.
After I placed a call for service, I was contacted within 2 hours by John to make arrangements to come see the issue. John is very friendly and courteous. John gave me options regarding my toilet that wasn’t flushing properly. He was quite clear with everything, and let me know he would contact me later to arrange the service. I had a f/u question/concern, which he answered and made appropriate changes to suit my request. Once the toilet arrived I was initially contacted by Robert to arrange installation. While I had him on the phone, he thoroughly and satisfactorily answered some further questions of mine. John then contacted me directly to arrange the best time to come do the job. John was quick, efficient, tidy, and very customer oriented. I am very happy with my experience with John the Plumber.
Robert just installed 2 new toilets for me in Hamilton. I found Robert great. I was able to speak with him on the phone and had questions about changing the tank parts of 2 toilets over replacing them. I ended up deciding to change them for new ones rather than replace the guts of substandard builders toilets. I also asked him about the American Standard toilets John The Plumber carries in your trucks and if they’re high enough quality (as I read Info that they weren’t very good). He gave me his considered opinions and I ended up being comfortable going with his recommendation. I’m very happy with the service, thanks!
This company was very easy to deal with. Rob came out within a few hours of contacting the main line and was very professional and frank about the repairs. He went above and beyond to make sure that our problem was fixed, diagnosed what caused it, and offered advice on how to prevent it happening again as well as the warning signs it may return. Wouldn’t hesitate to call them again or pass their number along
Great customer service on the phone, and Mike who fixed our shower piping was quick, knowledgeable, professional and super polite! He also did a great job cleaning up afterwards. Highly recommend using this company.
We are very happy with the services provided. The lady who answered our call was extremely helpful and polite. We were dealing with a bit of an urgent situation and Rob was excellent! He was professional, polite and knowledgeable. He was quick to fix the issue and also took the time to explain what was wrong. Highly recommend them!
I don’t write many reviews but this one was a definite. We had a terrible situation with our kitchen sink not draining and had a previous company come and do things wrong. Rob from John the Plummer went above and beyond as he came over and was so professional and knowledgeable. He knew exactly what to do and that was assuring. I have definitely found the company I trust moving forward and I can’t say enough about Rob and how he goes above and beyond in what he does.
My Husband tried to fix a leaky valve on a Saturday afternoon. Sadly he failed miserably and broke a pipe. Rob from John the Plumber came within an hour and fixed the problem. Thank You for such great service not only are you knowledgeable but also polite and we have a 2 year warranty on the work. Thanks again.
We needed the water valve fixed, Mike came provided a quote and with in 2 days the they provided the service. Mike was professional, and extremely helpful. He did the work fast and explained everything and even answered some questions. Their office is extremly proffesional and quick to reply. I would highly recommend.