Was very pleased with help received from JTP and Rick. We called during the weekend and scheduled a Monday visit to clear out our kitchen drain. Rick was very professional and helpful in that he told us what he was doing and why. Not fun to have a slow moving drain but Rick was definitely helpful in overcoming that challenge. Highly recommended.
This is my first experience with JTP and I couldn’t be more impressed. They were professional without being scripted, quick, on time and Rick, the pro that fixed the leak in my shower was a pleasure to deal with. Their follow up is truly admirable, I received a personal email after completing the survey, and their rates are competitive. Will use for all future plumbing needs. Highly recommend this company!
Ricardo showed up promptly at the start of the range of times I was given to install a UV purifier in my water system. That was very helpful. There was a slight miscommunication in the work that was required, but Ricardo easily understood what was to be done, picked up the parts needed, and returned to finish the job in a timely manner. I am very satisfied with the service, and will likely request Ricardo’s assistance at our new house after we move.
I’ve used John the Plumber three times now: twice for leaking pipes, once for a backed up drain. Each time Rick has been a quick, effective, and polite. I appreciate that he takes the time to explain what the cause of the issue is, why it’s happening, and what he needs to do to fix it. Excellent service.
Travis arrived and assessed we needed a shower repair immediately. Within the hour Tyler arrived and repaired the shower drain. He was knowledgeable, professional and organized. He also, inspected other plumbing concerns which we have. I would not hesitate to call upon these 2 professional men for plumbing issues. Great job men!! Thank you!
Timely and efficient service by Travis and crew to replace our hot water heater. Half day job turned into a long, full day. Crew were pleasant and positive throughout, despite the challenges. Would definitely recommend this company for their prompt, courteous and professional management with our plumbing issue.
Fantastic company! Emailed them on Tuesday afternoon about a toilet issue, had a response within an hour, and Travis was at my house the next morning to fix it. Quick, easy, professional, would highly recommend for any plumbing needs!
Travis called to give us a heads up that he was 15 minutes away. He showed up masked, diagnosed a calcium buildup in our toilet that was leading to weak flushing, cleaned it out good as new! Thank you Travis, great service! I’d recommend Kingston’s John the Plumber to anyone!
Rick and April were friendly, courteous, and professional. They creatively solved our issue in order to avoid any destruction, ultimately saving us money and reperations. We Will be using their services again.
They’ve done work for me in my home and at my office on multiple occasions. Each time they have provided excellent, professional and efficient service. My go-to for plumbing. A hearty and heartfelt recommendation.
Our hot water tank broke. We called our rental company and they couldn’t fix it for days. So we called John the Plumber in Kingston and they came right away and installed an new unit with in hours. Very happy with their quick service.
An excellent service started right away after we called their service phone number. An appointment was booked as quickly as possible. Rick, a very friendly guy came over to my house on time and did a really good job to fix my shower handle. We were satisfied with his service. Thank you!
This is the second time I’ve used John the Plumber and have been very happy with the service both times. The plumbers (in this case Travis) were friendly and competent and helped me find the best solution to my problems at a reasonable price.
We replaced the counter top in our kitchen but I couldn’t connect new sink strainers to the old PVC drain piping. I couldn’t figure it out. However, Travis (Jardine) did in about two seconds and had the sink strainers connected to the old piping in about ten minutes. No charge. Thank you Travis.
A recent plumbing crisis had us scrambling for assistance in the midst of the pandemic. Travis and his crew responded immediately and worked with our insurer to complete the necessary major repair as quickly as possible. Given our high level of satisfaction with their work, we’ve called on Travis twice again for new jobs! We would not hesitate to recommend him.
Just had some work done in Kingston. Justin from John the Plumber was great. Extremely prompt for our appointments and able to get our sink back up and running, even when the job was more complicated than originally thought. Great service!
John the Plumber has Fantastic Customer Service and quality workmanship. We’ve had the pleasure of Brian, James, Chris and David all do work for us over the past year and we have had a great overall experience. Mechelle has been a pleasure to speak with for scheduling and invoicing services. They’ve all been professional and reliable. Thank you all, and keep up the great work!